IT Technical Associate – Help Desk Analyst

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Main Duties:

  • Respond to incoming support issues via phone and email while providing an excellent customer service experience
  • Document work and resolution for each customer issue
  • Create, update and delete user accounts as requested
  • Facilitate IT onboarding process by training new employees on provisioned hardware
  • Support users on Microsoft platform (OS and Office)
  • Support, install and configure technology
  • Develop and maintain support documents and end-user documentation
  • Perform inventory management
  • Perform other duties as assigned

Desirable Credentials and Qualifications:

  • Working knowledge of Active Directory
  • Familiarity with PC hardware
  • Knowledge of Windows Server, 2003, 2008, 2012/2012 R2
  • Expertise in MS Office 365
  • Experience in Network Troubleshooting (IP, DHCP, DNS, etc.)
  • Understanding of VoIP Technology
  • Knowledge of Mobile Device Management (AirWatch preferred)


  • Insurance benefits, including medical, vision and dental
  • Participation in SURS retirement plan
  • Paid vacation, sick leave and 11 paid holidays
  • Business casual attire

Apply for this Position

Applicants should submit a completed SURS application, current resume, and a dated cover letter to

This position is 100% in-office time. Applicants are subject to a background check as terms of hire.

SURS is an Equal Opportunity Employer.