Main duties:
- Respond to member calls and emails in SURS high-volume call center
- Participate in SURS comprehensive training program that will equip you with a broad knowledge base in all areas of SURS benefits, including retirement, disability, death and survivor benefits
- Provide customer service to SURS members, employers and other stakeholders
- Process, calculate and approve refund claims
- Serve as a liaison between the call center and other SURS process teams
- Participate as an active member of the team
Desirable Credentials and Qualifications:
- Bachelor’s degree in related field, or associate’s degree and at least one year of customer service experience, or high school diploma with three years of customer service related experience
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Desire to learn, grow, and contribute to the team and organization
- Enjoy working in a team environment
Benefits:
- Insurance benefits, including medical, vision and dental
- Participation in SURS retirement plan
- Paid vacation, sick leave and 11 paid holidays
- Business casual attire
Apply for this Position
Applicants should submit a completed SURS application, current resume, and a dated cover letter to MSRCareers@surs.org.
SURS is an Equal Opportunity Employer.